FAQs

1. How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. You’ll need to provide your shipping and payment information before confirming your order.

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2. What payment methods do you accept?

We accept major credit and debit cards, as well as secure online payment methods displayed at checkout.

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3. Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders.

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4. How long will it take to receive my order?

• Processing time: 1–3 business days

• Delivery time: 5–10 business days (Standard Shipping)

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5. Can I track my order?

Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your package’s progress.

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6. Do you ship internationally?

Currently, we only ship within the United States.

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7. What is your return policy?

We accept returns within 30 days of delivery for unused, undamaged products in their original packaging. See our Refund Policy for details.

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8. My item arrived damaged. What should I do?

Please contact us within 48 hours of delivery with photos of the damage. We’ll arrange a replacement or refund.

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9. Can I cancel my order?

If your order has not yet been processed or shipped, we can cancel it. See our Cancellation Policy for instructions.

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10. How do I contact customer service?

Ariale.shop
📍 59 E Squire Dr, Rochester, NY 14623, United States
📞 Phone: +1 (585) 441-8944
📧 Email: support@ariale.shop